When you shop at Rebiome A/S, you usually have a 14-day right of withdrawal. You can notify us that you regret the purchase and then return the item(s) to us. The right of withdrawal runs from the day you received the item. If the deadline expires on a Saturday or public holiday, the deadline is extended to the following working day.
The following items are exempt from the right of withdrawal
• Sealed item(s) which for health protection or hygiene reasons, are not suitable to be returned when the seal is broken after delivery.
In order to use your right of withdrawal, you must notify us by filling out the following return form, or by contacting us by E-mail: hello@Rebiome.net
IMPORTANT we expect you to send the item(s) as soon as possible after you have given notice of cancellation/withdrawal. You must send the item(s) back no later than 14 days after you have regretted.
When you need to return items, you should make sure that the items are securely packed. You are responsible for the package until we receive it on site. Thus, we highly recommend you save a receipt from the freight forwarder and possibly track and trace number.
Lack of original packaging can constitute an impairment, so to be sure of being able to have all your money refunded it is recommended that the item(s) is returned in original packaging and with seal.
NOTE! Opened and/ or used hygiene products must not be returned for health and hygienic reasons. If an item is returned in violation of our return policy, then we are not obligated to refund you for the item(s).
We always recommend that before using a new product, test the product against reactions on a skin surface (e.g., the wrist).
When returning the item(s), you must pay for the freight expenses yourself, and send the package to the following address
ATT: Rebiome Return
If you want to complain about your purchase, you must fill out a complaint form through our website through the following link Complaint Form.
Customer Service will process your case as soon as possible.
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