2100 København Ø
CVR: 41 00 22 12
Handling of personal information
We handle information about you in different ways depending on whether you are an unregistered customer who browses and trades, or whether you have created a profile. Below you can read what applies to each of the respective categories.
Information about you
To handle orders and purchases, we need to process the following information about you:
In order for you to enter into an agreement with us, we need the following information: Name, address, telephone no., E-mail address. The purpose of registering your personal information is to ensure that we are able to deliver the requested item(s) to you.
The personal information is registered with Rebiome A/S and stored for 10 years, after which the information is deleted. When personal information is collected through our Website, we ensure that it is always done by your consent, so that you are informed about the exact information that has been collected and why.
We do not keep customer information encrypted. Information submitted to Rebiome A/S is not passed on or sold in any way to third parties. When you are registered at Rebiome A/S, you always have the right to look into the information which is registered about you. You have these rights according to the personal data legislation, inquiries in relation within this field must be directed to Rebiome A/S through E-mail: hello@Rebiome.net
To target our marketing for you, to optimize the site, and show our products and offers on our Website, we handle information about you in collaborations with partners
• Data collected from cookies e.g., which products you have clicked on, pages you have visited, or if you have visited our page through an ad.
We do this to meet our legitimate interest in marketing our products to you, for up to a year after your most recent activity on our website. To do this, we use various external advertising services and partners. You can read more about this collection, sharing and use of data, as well as removing the information handled through these channels by following the link.
If you want to subscribe to our newsletter, receive offers, and participate in customer surveys etc., we will need to request the following information about you
• Address, telephone no. and E-mail
• Information that you provide by your own (e.g., your opinions, your feedback etc.)
We do only process the given information when we have obtained your consent. The storage time may vary depending on the situation however, it is always stated in the consent you give on the applicable occasion/case.
In order to prevent misuse of our services or to prevent and investigate offenses against the company, we handle the following information
• Address, telephone number and E-mail
• Payment information e.g., repeatedly incorrect entered account information.
• Information on returns and deliveries
• IP Address
• Any customer feedback
• Customer service history
This action is necessary to prevent abuse of a service, or to prevent offenses. We keep information or comments for as long as it is relevant to what has happened, but usually no longer than 10 years.
To analyze, develop and improve our services, products and systems, we process the following information about you
• Purchase and user-generated data such as click and visit history.
• Technical data regarding devices and their settings (e.g., language, IP address, browser settings, time zone, operating system, and platform).
• Information about how you have interacted with us, e.g., how you have used the website, the way you log in, where and for how long different websites were visited, response time, error codes etc.
We do this because the treatment is necessary to improve and develop our website as well as our products and offers for you. We do this through analysis at an aggregate level, which means that the analysis is general and not at the individual level. We subsequently store data as a basis for the analysis, for a year from your most recent activity, and then we pseudonymize the information, which means that you cannot see who the information belongs to. If you were to return within two years of your information becoming pseudonymized, we link your information with your previous visit to our website and can thus see that you are a returning customer, and better understand how returning customers generally use our website. If, on the other hand, more than two years have passed since we pseudonymized your information, we will no longer be able to link the information and your history will therefore be empty. Should you have contacted us to exercise your right to be deleted, we will of course not be able to link previous information about you again.
Who do we need to share your information with?
We share personal information with certain services to perform the processes described above. We never sell your information to anyone else without your consent. Those we can share your information with are the following
To fulfill the purposes of our processing of your personal data, we share your personal data with companies that make services available to us, e.g., to handle shipping and delivery of your items etc. These companies may only process your personal information in accordance with our express instructions, and may not use your information for any other purposes.
To manage payments through the website, we use payment service suppliers. The payment service supplier is the data controller, processing your personal data, and has separate terms that apply to them. Information about their terms and handling of personal information you get when you choose the payment method you want to use on the website.
It can happen that we may have to leave your personal information to other recipients, e.g., authorities, if required by local law. If all part of our business is sold, or integrated with another business, your personal information may be disclosed to our advisors, potential buyers and their advisors, and passed on to the new owners of the business.
You have the right to know what personal information we have about you. If you have a profile, you can log in to “Profile” at any time, to see what information we have about you. Contact information, if you have not registered as a member, or want a complete extract, you can contact us at hello@Rebiome.net, and they will help you with your request.
We want to make sure that your personal information is correct and up to date, you have the right to correct your information if some changes occur. If the information you have entered changes, e.g., if you change your E-mail address, name or payment information, or if you want to terminate your profile, simple contact our Customer Service.
In those cases, we process your personal data with your consent, and you have the right to withdraw your consent to the processing at any time. You also have the right to oppose certain treatment, e.g., when it comes to purposes such as direct marketing, and sending out newsletters. You also have the right to have your personal information deleted. However, this does not apply if we e.g., is legally obliged to retain, or otherwise handle the information, or if the information is necessary, in order to execute an agreement with you.
If you have any questions about how we handle your personal information, you are very welcome to contact Hello@Rebiome.net. If you are not satisfied with the response, you have received or not satisfied with the way that we handle your information, you have the right to lodge a complaint with the authority.
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